Frequently Asked Questions

Find answers to common questions about our services, products, and processes.

We accept a wide range of scrap metals including aluminum (extrusions, ingots, wheels), copper cables, radiator scrap, computer scrap, ferrous and non-ferrous materials, and various industrial and consumer metal waste. Our advanced sorting capabilities allow us to process most metal types efficiently.

Yes, we provide international shipping services and have extensive experience with export documentation. We handle all necessary export permits, customs documentation, and work with trusted logistics partners to ensure timely delivery to overseas destinations.

You can request a quote by contacting our sales team directly through our contact form, phone, or email. Please provide details about the material type, quantity needed, delivery location, and timeline. We’ll respond with a comprehensive quote within 24 hours.

Absolutely. We provide certificates of analysis for material composition, purity levels, and processing methods. All our materials meet EPA environmental standards and industry specifications. We maintain ISO compliance and can provide detailed quality documentation upon request.

We serve a diverse range of industries including automotive manufacturing, construction, electronics, aerospace, packaging, and general manufacturing. Our processed materials are used by companies requiring high-quality recycled metals for their production processes.

Yes, we specialize in bulk orders and long-term supply contracts. We offer competitive pricing for large volumes and can discuss price protection agreements for regular customers. Our capacity allows us to handle substantial orders while maintaining consistent quality and delivery schedules.

Domestic deliveries typically take 1-5 business days depending on distance and shipping method. Processing time is usually 3-7 business days, though rush orders can be accommodated within 24-48 hours. International shipments range from 7-21 days depending on destination.

Domestic deliveries typically take 1-5 business days depending on distance and shipping method. Processing time is usually 3-7 business days, though rush orders can be accommodated within 24-48 hours. International shipments range from 7-21 days depending on destination.

Yes, we provide custom processing services tailored to your specific requirements. This includes custom particle sizes, purity levels, packaging specifications, and material composition targets. Our team will work with you to develop a processing solution that meets your exact needs.

Our process begins with material collection and sorting using advanced optical systems. Materials are then processed through shredding, washing, and separation stages. Final steps include blending, pelletizing, and quality testing to ensure materials meet specifications before packaging and shipping.

We accept wire transfers, ACH payments, company checks, and letters of credit for larger international transactions. Payment terms are typically net 30 days for established customers. New customers may require prepayment or secured payment methods initially

We maintain strict environmental standards and EPA compliance in all operations. Our processes maximize material recovery while minimizing waste. We continuously invest in clean technology, energy-efficient equipment, and sustainable practices to reduce our environmental footprint while delivering high-quality recycled materials.

For urgent inquiries, please call our main office during business hours or use our emergency contact line for after-hours situations. You can also email our customer service team with “URGENT” in the subject line for priority response. We strive to respond to all urgent matters within 2 hours during business days.

Still have questions?

Our team is here to help. Contact us directly for personalized answers to your specific needs.